Flidget

Flidget is your ultimate sidekick in the battle against churn, designed specifically for SaaS founders and small teams who want to stay ahead of the game. Unlike conventional tools that just inform you when customers have left the building, Flidget gives you the lowdown on who's about to bail, making it a game changer in customer retention. Each user gets a live risk score—Healthy, Risky, or Drifting—along with a straightforward reason that breaks down their engagement status. Think "last active 9 days ago, never completed onboarding," instead of some cryptic score. With Flidget, your team can wake up each day armed with the knowledge of who needs a nudge before they even think about leaving. Plus, when someone does hit that cancel button, Flidget opens a chat right there, letting users share their reasons in their own words without redirects or clunky dropdowns. This means you get the real scoop on churn, all in one convenient dashboard. Get ready to tackle churn like a pro, all while enjoying an effortless setup that takes just 10 minutes!

Drift Scoring

Drift scoring is your early warning system, labeling every user as Healthy, Risky, or Drifting. With plain-English reasons attached, your team can easily see who's slipping through the cracks and needs immediate attention. No more guessing games—just actionable insights to keep your users happy.

Exit Chat Capture

When a user clicks cancel, Flidget doesn’t just wave goodbye; it opens a quick chat right there on the cancel page. Users can share their reasons in text or voice, providing you with the real feedback needed to refine your product. Say goodbye to boring dropdowns!

Unified Dashboard

All your drift scores and exit reasons are centralized in one dashboard. You can filter by churn reason, read full transcripts of user conversations, and even fire off a rescue email—all without juggling multiple tools. It's all about making retention super easy.

Quick Setup

Getting Flidget up and running is a breeze. With just one npm install, you're ready to integrate it into your app. Add your public key and initialize Flidget. In ten minutes, you're live, capturing valuable insights from your users.

Preemptive Engagement

Imagine waking up to a list of users who are drifting away. Flidget's drift scoring alerts you to these users, allowing your team to reach out before they decide to cancel. This proactive approach can save valuable MRR and keep your customer base intact.

Real-Time Feedback Collection

When a user decides to cancel, you want to know why. Flidget opens a chat for users to express their reasons in their own words, providing you with actionable insights. This feedback can inform your product development and customer service strategies.

Data-Driven Decision Making

With all the feedback and drift scores in one dashboard, your team can easily analyze trends in user behavior. This data-driven approach means you can make informed decisions on where to improve your product and customer experience.

Win-Back Campaigns

Flidget helps you identify high-intent exits ready to be won back. By filtering churn reasons and reading user feedback, you can tailor your outreach strategy to re-engage these users effectively, turning churn into retention.

How does Flidget determine risk scores?

Flidget analyzes user activity and engagement metrics to assign risk scores. Users are categorized as Healthy, Risky, or Drifting based on their recent interactions with your product, giving you a clear view of who needs attention.

Can I integrate Flidget with my current billing setup?

Absolutely! Flidget works seamlessly with popular billing platforms like Stripe, Paddle, and Lemon Squeezy, as well as custom billing systems. Integration is straightforward and only takes a few minutes.

What kind of feedback can I expect from users when they cancel?

Users can provide feedback in text or voice format when they initiate cancellation. This means you'll get nuanced and personal reasons for their churn, allowing you to act on specific issues rather than relying on generic dropdown selections.

Is there a free trial available for Flidget?

Yes! Flidget offers a free plan to get you started. You can explore its features and see how it fits with your team before committing to a paid plan, which starts at just $29 per month.