GUZLI

About GUZLI

Guzli is your go-to AI chatbot that’s here to revolutionize customer support and lead capture like never before. Designed for businesses that want to enhance their customer service game, Guzli isn’t just another bot that spits out generic answers; it's a smart, action-oriented assistant that tackles complex customer queries head-on. Whether you're in e-commerce, tech support, or any service industry, Guzli automates support workflows, processes refunds, updates subscriptions, and more. The best part? It turns those conversations into actual sales opportunities across various channels like your website, WhatsApp, and even social media. Imagine having a trusty sidekick that works around the clock, delivering instant, accurate responses and capturing leads without breaking a sweat. With Guzli, you can finally free up your team to focus on high-value conversations while the chatbot handles the rest!

Features of GUZLI

Automates Customer Support Tasks

Guzli takes the hassle out of customer support by automating repetitive tasks like refunds, disputes, and technical troubleshooting. Say goodbye to long wait times and hello to instant resolutions. Your customers get the help they need, while your team can focus on more complex issues that need a human touch.

Built-In Lead Capture

Why just answer questions when you can generate leads? Guzli captures and qualifies leads in real time by collecting contact details and assessing intent during conversations. This means you're not only resolving issues but also filling your pipeline with potential sales opportunities.

Multichannel Support

Your customers are everywhere, and Guzli’s got you covered! Whether it's on your website, via WhatsApp, or through social media platforms like Facebook Messenger and Instagram, Guzli ensures a seamless experience across all channels. No matter how your customers reach out, they’ll get consistent, high-quality support.

Proactive Message Triggers

Guzli doesn’t just sit back and wait for questions to come in. It actively engages visitors by sending proactive messages based on their actions—like exit intent or time spent on a page. This way, you can nudge customers toward key actions, like making a purchase or signing up for a demo, ensuring they don’t slip away.

Use Cases of GUZLI

E-Commerce Customer Support

In the fast-paced world of e-commerce, Guzli acts as a 24/7 customer support agent, handling inquiries about orders, refunds, and product details instantly. Customers get the help they need, and sellers can focus on growing their business without being swamped by repetitive questions.

SaaS Onboarding Assistance

For SaaS companies, onboarding can be a pain. Guzli streamlines this process by guiding new users through setup, answering frequently asked questions, and providing resources tailored to their needs. This leads to better user retention and satisfaction from day one.

Lead Qualification for Sales Teams

Sales teams can leverage Guzli to qualify incoming leads effectively. By gathering information and assessing intent during chats, Guzli sends high-quality leads straight to your CRM, allowing your sales team to focus on closing deals instead of chasing down prospects.

Technical Troubleshooting

Tech companies often face a barrage of support tickets for common issues. Guzli automates troubleshooting by providing instant answers based on predefined rules and knowledge bases, freeing support staff to tackle more complex technical challenges and improving overall efficiency.

Frequently Asked Questions

How does Guzli differ from other chatbots?

Guzli stands out by not only answering questions but also executing actions like processing refunds and managing subscriptions. It's designed to offer proactive support and capture leads, making it more than just a basic chatbot.

Can Guzli integrate with my existing systems?

Absolutely! Guzli seamlessly integrates with platforms like Shopify, Stripe, Zendesk, HubSpot, and Salesforce, allowing you to enhance your existing workflows without the need for complex migrations or overhauls.

Is there a setup process, or can I get started quickly?

Guzli is designed for a no-code setup, meaning you can deploy it within minutes without needing any engineering support. Just connect your content and you're good to go!

What happens if Guzli doesn’t understand a question?

No worries! When Guzli encounters uncertainty, it employs adaptive fallback strategies, like asking clarifying questions or searching for more information. This keeps conversations flowing smoothly and maintains user trust.