ShadowLock

Alright, let’s cut through the noise. ShadowLock is basically the bouncer your organization didn’t know it needed for the wild west of AI tools. You know how your team is out there pasting customer records into ChatGPT, using sketchy browser extensions that read everything on their screen, and running local LLMs like Ollama on their work laptops? Yeah, ShadowLock sees all that and gives you the power to shut it down before sensitive data walks out the digital door. It’s built specifically for MSPs and IT teams who are tired of playing whack-a-mole with unapproved AI. Instead of relying on those basic managed-device controls that miss browser extensions, desktop apps, and personal accounts, ShadowLock drops a three-layer defense system: a browser extension that catches risky pastes to AI sites, a Windows agent that silently deploys via your existing RMM and blocks desktop AI apps, and a multi-tenant dashboard where you can audit or block every single control with audit-ready reports. The best part? It’s private by design, meaning no keystroke logging and zero content transmission to their servers. You get total visibility without being creepy. For MSPs managing multiple clients, this is the holy grail: one dashboard to govern AI across every client, covering over 100 AI tools, services, and desktop apps. ShadowLock is basically your insurance policy against the liability explosion happening right now because employees are using AI like it’s NBD.

Browser Enforcement Layer

This isn’t your grandma’s browser extension. ShadowLock’s browser enforcement layer self-configures once the agent is installed on the endpoint. It actively intercepts pastes, file uploads, and even sensitive data typed directly into prompts on AI sites like ChatGPT, Claude, and Gemini. It enforces data-sharing opt-outs on each AI tool automatically and applies your custom policies with clear, user-facing messages. So when Karen from accounting tries to paste a spreadsheet of client PII into a chatbot, she gets a polite but firm nope. No more guessing if someone accidentally leaked data. The extension covers Chrome, Edge, Brave, and Firefox, so there’s no browser-based blind spot.

Endpoint Agent

This Windows agent is the silent ninja of the operation. It deploys via your existing RMM tool without any user interaction, so you don’t have to touch every single endpoint. Once it’s live, it monitors all AI activity on the machine, scans for installed browser extensions that might be shady, detects local AI apps like Ollama and LM Studio, and locks down the AI features built directly into browsers. Users won’t even know it’s there until they try to do something risky. It’s built for MSPs who need to manage hundreds or thousands of endpoints without dedicating a whole security engineering team to the task.

Multi-Tenant Dashboard

This is where you become the AI governance overlord. The multi-tenant dashboard lets you audit or block every single control across all your clients from one centralized place. You can see which AI tools are being used, by whom, and with what kind of data. Need an audit-ready report for a compliance review or a client meeting? One click. Want to block a specific AI tool across all tenants? Done. This dashboard turns the chaos of shadow AI into a clean, manageable list. It’s the difference between flying blind and having a full instrument panel.

Microsoft 365 AI App Detection

Because shadow AI doesn’t stop at browsers and desktop apps. ShadowLock connects directly to each customer’s Microsoft 365 tenant to detect AI apps that are integrated into the SaaS ecosystem. Think Copilot features inside Word, AI writing assistants in Outlook, or other third-party AI tools that have been granted OAuth permissions. This scanner finds those hidden connections that most security tools miss entirely. It gives you the full picture of AI usage across your environment, not just the obvious stuff.

HIPAA Compliance for Healthcare MSPs

If you’re managing IT for healthcare clients, you know the nightmare of HIPAA. Employees paste patient data into public AI chatbots all the time, thinking it’s no big deal. But without a Business Associate Agreement (BAA) in place, that’s a HIPAA violation waiting to happen. ShadowLock catches these pastes in real-time and blocks them. It also provides audit-ready reports so you can prove to auditors that you have controls in place. No breach required to trigger liability, just the act of exposing ePHI. ShadowLock turns that risk into a managed, documented process.

GDPR and CCPA Compliance for Multi-National Clients

When your clients operate in Europe or California, processing customer PII through unapproved AI vendors is a massive no-no. There’s no Data Processing Agreement (DPA), no lawful basis, and no compliant transfer mechanism. ShadowLock detects when employees use AI tools that would violate these privacy frameworks and blocks the data flow. It gives you the visibility to answer regulators’ questions about which tools were used and what data was involved. For MSPs with clients that have global operations, this is a lifesaver.

Protecting Trade Secrets and Intellectual Property

Your clients have source code, product plans, and confidential contracts that are literally their competitive advantage. When developers paste proprietary code into GitHub Copilot or Cursor, or when execs drop contract details into Claude, that IP is now in the wild. ShadowLock intercepts these submissions and enforces policies that keep trade secrets where they belong: inside the organization. It also helps maintain trade secret protections by showing you have active controls in place, which is crucial for legal defensibility.

MSP Liability Mitigation

Here’s the scary one: when a client has an AI-related data breach and you had endpoint management scope, the question becomes “why didn’t you catch this?” ShadowLock closes that gap. It gives you documented, auditable controls that show you were actively monitoring and governing AI usage. You can show clients the reports, the blocked attempts, and the policies you enforced. It transforms you from “we didn’t know” to “we had it covered.” For MSPs, this is the difference between keeping a client and facing a lawsuit.

Does ShadowLock log keystrokes or transmit my data to its servers?

Nope, not even close. ShadowLock is built to be private by design. It does zero keystroke logging, which means it never captures every key you press. It only intercepts and classifies content when you try to paste or upload something into an AI tool. And even then, it doesn’t transmit that content anywhere. The classification happens locally on the endpoint. The only data that leaves is metadata about what was blocked or allowed, not the actual content. So your secrets stay your secrets.

How does ShadowLock deploy across my client’s endpoints?

Super simple if you’re using an RMM tool. ShadowLock’s Windows agent deploys silently through your existing RMM system. No user interaction required, no tickets to open, no desk visits. It just shows up, configures itself, and starts working. The browser extension self-configures once the agent is installed, so you don’t have to manually push it out. For MSPs managing hundreds of endpoints, this is a godsend. You can have full coverage across all your clients in hours, not weeks.

What AI tools and apps does ShadowLock cover?

We’re talking over 100 AI tools, services, and desktop apps, and the list keeps growing. That includes the big public chatbots like ChatGPT, Claude, and Gemini, browser extensions like Sidebar assistants and email rewriters, desktop apps like Claude Desktop, ChatGPT app, Ollama, and LM Studio, AI coding assistants like GitHub Copilot and Cursor, meeting transcription tools like Otter.ai and Fireflies, and embedded SaaS AI features like Microsoft Copilot. Basically, if it’s an AI tool that could expose sensitive data, ShadowLock is watching it.

Can I use ShadowLock to block all AI use, or just monitor it?

You have full control. The multi-tenant dashboard lets you choose between monitoring mode, where you just see what’s happening, and blocking mode, where risky actions are stopped in real-time. You can set different policies for different clients, different user groups, or even different AI tools. Want to block ChatGPT but allow a sanctioned internal AI tool? Done. Want to just log everything for a month to see what’s happening before you decide on policies? Also done. It’s your call, and you can change it anytime without redeploying anything.